PRIVACY POLICY

At Ramos Mode NY we respect the privacy of all our customers and are fully committed to maintaining and using the information confidentially.  Any information provided to us will not be shared or distributed.

 

RETURNS AND EXCHANGES

Our goal is making sure you are satisfied with your purchase.  If you are not satisfied for any reason, you may contact us to apply for a return or exchange on an unused item, in its original condition, with original packaging, proof of purchase, and must be within 12 days of receipt.

When your return is approved, we will refund the purchase price minus a restocking fee of $25, typically within 48 hours of receiving the item.  For exchanges, once the item is received and approved, the exchange for your new order will be shipped for a fee of $25 via UPS ground.

All orders placed on the website will be processed once you complete the checkout process.  However, we’ll do our best to accommodate you if you need to make changes.  Please contact customer service within 24 hours from the time of your order.

 

INTERNATIONAL SHIPPING

Prices are shown in US dollars. Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. International orders may require 3-5 business days or more of additional processing time prior to shipment. All shipping prices are subject to revision due to final destination and shipping price or fee increases.